Welcome to Slay Beauty! We are dedicated to providing you with high-quality beauty products and a seamless shopping experience. Below, you’ll find answers to some of the most frequently asked questions about our products, services, and policies.
Product Questions
What types of products does Slay Beauty offer?
Slay Beauty offers a wide range of beauty products including accessories & tools, blush, bronzer, brush cleanser, brushes & accessories, concealer, contour, eye brush, eye makeup, eye shadow, eye shadow primer, eyebrow makeup, eyelash curlers, eyelash enhancement & primer, eyeliner, face brushes, face makeup, false eyelashes, highlighter, and lip brushes.
Are Slay Beauty products suitable for all skin types?
Yes, our products are designed to cater to a variety of skin types. However, we recommend checking the product descriptions for specific details and recommendations.
Shipping & Delivery
What are the shipping options available?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 days after dispatch.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. Once processed, your order will be dispatched and you will receive a confirmation email with tracking details.
Does Slay Beauty ship internationally?
Yes, we ship globally with the exception of certain remote areas and Asia. Our goal is to make our products accessible to as many people as possible.
Returns & Refunds
What is Slay Beauty’s return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. Please ensure that the products are in their original condition and packaging. For more details, please refer to our Returns Policy on the website.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the return process.
Account & Payment
What payment methods does Slay Beauty accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact Slay Beauty’s customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns you may have.
What are the customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Slay Beauty. We are committed to helping you slay your beauty routine with ease and confidence!