Introduction

At Slay Beauty, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process and requirements.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition.
  • In the original packaging.
  • Returned within 15 days of receiving the item.

Please note that certain items are non-returnable and non-exchangeable, including:

  • Opened or used cosmetics (e.g., Blush, Bronzer, Concealer, Eye Makeup, Eye Shadow, Eyebrow Makeup, Eyeliner, Highlighter).
  • Personal care items (e.g., Brush Cleanser, Eyelash Enhancement & Primer).
  • False Eyelashes and Eyelash Curlers.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
  2. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RAN to the outside of the package.
  3. Ship Your Item: Send the package to the following address using a trackable shipping method:

Return Address:
Slay Beauty
2504 Longest Avenue
Louisville, US 40204

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchange Process

If you are requesting an exchange, please indicate the new item you would like in your initial email. Once we receive your returned item, we will process the exchange and ship the new item to you. Shipping costs for the new item will be covered by Slay Beauty.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Slay Beauty Customer Service,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with a Return Authorization Number (RAN) and further instructions.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at:

Email: [email protected]
Address: 2504 Longest Avenue, Louisville, US 40204